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Emergency Resources

Essential first contacts and useful resources if you encounter problems during your international experience.

For anything not covered below, check the U.S. State Department website:
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U.S. State Department Emergency Help

911 Abroad

Download PDF reference for emergency service contacts

U.S. State Department

Emergency resources from the U.S. State Department

State Department Legal Help

Where to go for help if you have legal trouble abroad

Loss and Theft

Lost Passport

If your passport is stolen, report its loss immediately (Note: this will render it invalid)

Lost phone

A guide to everything you should do if your phone is lost or stolen

Essential References

CDC Travel Health

Pre-departure guidance and up-to-date travel health news

U.S. Embassy Contacts

Contact details for U.S. embassies around the world

Steps to Take in an Emergency

If disaster strikes, make sure you are safe first of all. 

Then find out information about your situation from representatives of those involved (e.g., your airline - Is your luggage missing or just delayed? Can the airline put you on a later flight, or are you stuck?; your medical provider - Does the situation require hospitalization?; etc.)

As soon as you can, 
contact your insurance company. Insurance company representatives will talk you through your options and what to do next. They will tell you if they can solve any issues on your behalf, whether they can get funds to you if necessary, or any conditions for spending that can be reimbursed later.

Remember to 
KEEP ALL RECEIPTS of any costs you incur related to situations and items covered by your insurance. Many insurance companies require you to pay the costs up front and to seek reimbursement later, but you must have receipts to claim reimbursement. 

* If you have 
refundable portions of your trip (e.g., tickets, accommodations, etc.), your insurance will not cover these unless the vendor refuses a full refund. Normally, you will first have to contact your travel salesperson, hotel, or airline, to confirm your cancellation policy and receive any refund due. If you are not due to receive a full refund, your insurance provider will pay you the rest once you can show confirmation of what is and is not refunded.